Rules of exchange dep.exchange
1. Key definitions, concepts and terms
Service / Platform / Website — electronic resource dep.exchange, providing services for the exchange of digital assets.
User / Client — an individual or legal entity using the service for the exchange of cryptocurrencies.
Exchange / Operation — the procedure for converting one digital asset into another at the current rate.
Application — the user's intention to conduct an exchange, made through the website interface.
Reserves — the available amount of digital assets on the service side.
Third-party service — any external platform (banks, wallets, etc.) participating in the exchange process.
2. Subject of the agreement. The procedure for its entry into force
This agreement governs the relationship between the user and the dep.exchange service on the provision of digital asset exchange services. It comes into force from the moment the user agrees to these rules when submitting an application and is valid until the parties have fully fulfilled their obligations.
3. Cost of services. Subject of the Agreement
The cost of services is a commission included in the exchange rate or displayed separately when placing an order. The user agrees to the final amount before the exchange begins. All settlements are made within one transaction without additional hidden payments.
4. Conditions under which the dep.exchange service provides its services to users
The user undertakes to provide reliable data.
Exchanges are made only upon receipt of funds to the service accounts.
Processing time depends on the network load and third-party services.
The service has the right to suspend or cancel the exchange in case of suspected fraud or violation of the rules.
5. Privacy Policy
The dep.exchange service undertakes not to transfer personal information of users to third parties, except in cases provided by law. All data is stored in encrypted form and is used only to conduct transactions and ensure security.
6. Anti-Money Laundering and Anti-Illegal Transactions Policy
The service adheres to the AML/KYC principles:
Exchanges related to suspicious activity may be suspended.
The user agrees to provide documents to confirm identity, if required.
It is prohibited to use the service for financing terrorism, trading in prohibited substances, weapons and other illegal activities.
7. Limitation of Liability
The dep.exchange service is not responsible for the actions of users, delays caused by failures in third-party systems, or for losses caused by incorrect details specified by the user. All transactions are irreversible after completion.
8. Dispute Resolution and Claims Acceptance Procedure
Claims are accepted within 3 days from the date of the transaction to the official support email. The service reviews requests within 7 working days. Disputes are resolved out of court. If it is impossible to agree, in accordance with the law.
9. Final Provisions
The User confirms that he/she has read all sections of these Rules, accepts them in full and undertakes to comply with them. The Service reserves the right to make changes to the rules without prior notice. The updated rules come into force from the moment of publication on the website.
