1. How to make an exchange on your website?
sеlect the exchange direction, enter the data, follow the instructions. After paying for the application, receive funds to the specified details.
2. Do you have an affiliate program?
Yes, we offer favorable partnership terms. Details are available in your personal account after registration.
3. What bonuses are there for regular customers?
Regular customers have access to cumulative discounts and priority service.
4. I transferred Bitcoin, but did not receive the payment on the card. What is the problem?
The payment is made after 1-2 confirmations in the network. Check the status of the transaction and application.
5. The Bitcoin transaction is not confirmed for a long time. What does this mean?
This is due to network congestion or low commission when sending. We cannot speed up the confirmation.
6. Can I cancel the exchange if I have already paid for the application?
No. After paying for the application, cancellation is not possible.
7. I specified incorrect details and the funds have not arrived. What should I do?
Contact support immediately. If the funds have not yet been sent, we will help make adjustments.
8. I exchanged funds via Telegram/Forum/Skype/Viber, but did not receive the money. Why?
Exchanges are carried out only through the dep.exchange website. We are not responsible for third-party transactions.
9. Is it possible to exchange an amount greater than that indicated on the website?
Yes. Contact support for an individual calculation and confirmation of liquidity.
10. For how long is the exchange rate fixed?
The rate is fixed at the time of creating the application and is valid for a limited time specified in the application.
11. Why do I need card verification?
Verification confirms that the card belongs to you, which protects against fraud.
12. How do I verify my UAH card?
Upload a photo of the card (with the first and last digits covered) and an identity document.
13. How to verify a KZT card?
The procedure is similar: a photo of the card and an identity document are uploaded via the website.
14. How long does it take to verify a card?
Usually up to 30 minutes during business hours. In rare cases, up to several hours.
15. How long does an exchange take?
The average time is from 5 to 30 minutes, depending on the direction and network load.
16. I paid, but the application status does not change. I do not see the "I paid" button.
If the button is gone, the application has most likely already been confirmed. Wait 5-10 minutes or contact support.
17. I bought bitcoin, but it is not credited, the application has the "completed" status, what should I do?
Check your wallet and blockchain. The funds may already be on the way. Check the hash with support.
18. Can I exchange an amount less than the minimum?
No. Minimum amounts are set to ensure stable operation of the service.
19. How do I pay for an application?
After creating an application, the details and payment instructions will appear. Follow them exactly.
20. The application indicated one amount, but received another. What should I do?
This may be due to incorrect sending or conversion. Contact support with the hash and a screenshot of the transfer.
21. I write in the chat, but technical support does not respond!
The response may take a little time. Do not duplicate messages. We will answer you as soon as possible.
22. Error "Sending TRC20 to the new account will not activate it."
You sent USDT TRC20 to an inactive wallet. Top it up with 1 TRX to activate.
23. How to find the HASH of a Tether TRC20 transaction?
Open your TRC20 wallet, find the sent transaction and copy the ID (TXID / HASH).
24. How to help block a fraudster's website?
Collect data (website, screenshots, addresses) and send it to us via the feedback form.
25. Prohibited platforms
We do not service transactions related to gambling, darknet, fraud, financial pyramids, etc.
26. Reasons for AML verification of a transaction
AML can be initiated when risks are identified: suspicious sources of funds, connections with illegal services, etc. In such cases, verification and additional documents will be required.
